SAVE-A-[SALE, CANCEL, LEAD, REGISTRATION]
You have the ability to launch a chat window to engage a customer upon abandoning a shopping cart or order form, or upon leaving a lead or registration form. The SMARTagent can answer any questions and concerns your customer may have, while also offering a new incentive to buy or join – a discount, free shipping, etc. When your customer agrees to purchase, the SMARTagent will provide a link to the necessary page.
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Upsell/Cross–Sell
You can launch branded chat windows either in the shopping cart or on the order confirmation page. The SMARTagent will thank your customer for his/her order and smoothly segue into the up-sell of additional products - improving sales up to 5 times more than static offers.
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Interactive
You have the capability to take your traditional banner advertising to the next level by incorporating our SMARTagent chat and instantly connecting with your customers. This allows you to customize the advertising experience on a one-on-one level, better qualifying your customers before spending costly advertising dollars on CPC (cost-per-click) campaigns.
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Proactive
You can invite your visitors into a Proactive Chat upon any action, and customize the conversation to gather valuable information and feedback from the customer. The SMARTagent can inquire why a membership was cancelled, if your customer needs additional assistance, etc.
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